Refund policy
Last Updated: 16 June 2026
At CASSCO, many of our products are sourced, imported, or procured specifically in response to customer orders. As a result, our returns policy differs from that of a traditional retail store.
Special Order Products
Unless otherwise stated, products supplied by CASSCO are considered special order, custom procurement, or supplier-sourced items.
Due to the nature of these products, returns, exchanges, or cancellations are generally not accepted once an order has been confirmed and processing has commenced.
Case-by-Case Review
We understand that circumstances may arise where a return or refund request is appropriate. For this reason, all requests will be reviewed on a case-by-case basis.
Factors considered may include:
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Product condition
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Supplier return policies
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Whether the product was specially sourced
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Whether the item has been opened or used
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The reason for the return request
Approval of any return or refund request remains at the sole discretion of CASSCO.
Damaged, Defective, or Incorrect Items
Customers must notify CASSCO within 48 hours of receiving an order if:
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The item is damaged during transit
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The incorrect item was supplied
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Significant components are missing
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The product is defective upon arrival
Photographs and supporting information may be requested to assist with the review process.
Where appropriate, CASSCO may offer:
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Replacement parts
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Product replacement
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Store credit
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Partial refund
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Full refund