Order Processing

All orders are processed within 2–5 business days of payment confirmation. Processing includes order verification, stock availability checks, and packaging prior to dispatch.

Delivery Time

Once your order has been dispatched, standard delivery typically takes 10–20 business days, depending on your destination, customs clearance procedures, and local courier handling.

Please note that delivery times are estimates only and are not guaranteed. While we work to ensure timely delivery, occasional delays may occur due to:

• Customs processing and clearance

• Public holidays

• Peak shipping periods (e.g. Chinese New Year)

• Circumstances beyond our control, including courier delays

We will provide tracking information once your order has shipped so you can follow its progress.

Bulk, Custom & Large-Volume Orders

For bulk, custom, or large-volume orders, please allow additional processing and delivery time, as these may extend beyond the standard window outlined above. Our team will confirm an estimated timeframe with you at the time of order.

Questions About Your Order

If you have any questions regarding the status of your order or our shipping policy, please contact our customer support team and we will be happy to assist.