What payment methods do you accept?

We accept all major credit and debit cards, as well as bank transfer. We will add new options as soon as they become available.

Is it safe to enter my payment details on your site?

Yes. All payments are processed through secure, encrypted checkout systems. We do not store your card details on our servers.

Can I change or cancel my order after placing it?

Please contact us as soon as possible after placing your order. If it has not yet been processed for shipping, we will do our best to accommodate changes or cancellations. Once an order has been dispatched, it cannot be cancelled. Any orders that are cancelled will be subject to a processing fee.

How long will my order take to arrive?

Orders are processed within 2–5 business days of payment confirmation. Once dispatched, standard delivery typically takes 10–20 business days, depending on your destination, customs clearance, and local courier handling.

Do delivery times ever change?

Delivery times are estimates and not guaranteed. Occasional delays may occur due to customs processing, public holidays, peak shipping periods (such as Chinese New Year), or circumstances beyond our control. We'll keep you updated with tracking information once your order ships.

How much does shipping cost?

Shipping is included in the cost of all our products. There is no additional cost for shipping.

Will I receive tracking information?

Yes. Once your order has been dispatched, we will send you tracking details so you can follow its progress.

Do you ship outside the UAE?

Our main locations are the UAE, GCC & Africa, however we can ship anywhere in the world. If you're unsure whether we deliver to your location, please contact us before ordering.

What happens with bulk or custom orders?

Bulk, custom, or large-volume orders may require additional processing and delivery time beyond our standard window. Our team will confirm an estimated timeframe with you at the time of order.

Will I have to pay customs duties?

There are NO Duties for orders/customers that are delivered in the UAE as these are covered by Cassco, however orders for customers outside the UAE will attract import duties payable by the customer.

Are your Technical Building Block Sets compatible with LEGO?

Our Technical Building Block Sets are alternative building brick sets, designed to the same engineering standards as premium technical brick systems. While inspired by similar building concepts, they are a distinct brand with their own part numbers and design. We have personally built many of these sets and can vouch for the quality of the product.

What's the difference between the Static and Dynamic versions?

Static versions are non-electric with no electric motors, electric lights, remote controls. They are just the building block set. The Dynamic version is the building block set plus an electric upgrade including motors for the engine, steering, suspension, lights, etc, which is included in an added kit.

How many pieces are in each set?

Piece counts vary by model and are listed on each individual product page, along with dimensions once built.

Are your educational and STEM products suitable for schools?

Yes. Many of our STEM, robotics, and educational products are designed with classroom and institutional use in mind. If you're ordering for a school or educational institution, please get in touch and we can discuss bulk pricing and specific curriculum-aligned options.

Do you offer warranties on your products?

Products are covered against manufacturing defects. If you receive a faulty or damaged item, please contact us within 7 days of delivery with photos of the issue, and we will arrange a replacement, supply you with any missing pieces or find a suitable resolution to rectify the matter.

What is your return policy?

As most of our products are supplied on special order, we do not offer refunds, however, we will look at this on a case-by-case basis. Should we accept a return, the product will need to be in its original packaging and un-opened. We will however make sure any issues you have with any product are resolved in as fast a time-line as possible.

How can I discuss a return with Cassco?

Reach out to us via telephone, email, our contact form or WhatsApp to discuss the reasons for a possible return.

Cost of Return?

If the return is due to any fault on the part of Cassco, we will cover any shipping costs for the item to be returned to us. If it is due to a change in mind by the customer, costs of the return will be for the customers account and will also be subject to a cancellation fee/return fee.

How long would it take to process the Return?

We will do our absolute best to give you a decision on the return within 7 Business Days and process a refund within 14 Business Days of the initial request.

What does your Business Consulting service include?

We offer strategic guidance covering business setup, market entry, growth planning, and operational support tailored to your specific goals. Get in touch to discuss your needs and we'll recommend the right approach.

What is Sourcing & Procurement, and who is it for?

Our Sourcing & Procurement service connects businesses with trusted manufacturers and suppliers, primarily across Asia & Europe, to source products, promotional merchandise, corporate gifts, and customised items aligned with your brand. We can assist in sourcing anything you may require.

Can you help my business with marketing as well?

Yes. Alongside our core offering, we provide digital, social media, and mainstream marketing support, including content management, advertising campaigns, and brand strategy.

How do I enquire about a consulting or sourcing project?

Please visit our Customer Support Tab found in the footer of our site. Select a contact form and submit or reach out directly via email or WhatsApp, and our team will respond to discuss your requirements. You can also set up an online or in-person meeting with us to discuss your requirements.

How can I get in touch with CASSCO?

You can reach us through any of our Contact pages, by email, or via WhatsApp. We aim to respond to all enquiries within 1–2 business days. Alternatively you can give us a call on +971 58 123 1137.

What are your operating hours?

Our Operating hours are Monday - Friday, 08:00 - 17:00. Our Website will be available for purchases or service requests 24/7. Over weekends, we will do our best to respond in a timely manner to avoid delays.